How to make a warranty claim

 
Introduction
 

Find the appropriate manufacturer listed below.  Before calling, have all the information they require on-hand.

Be sure to request Lutz Roofing as the service contractor.

 
Phone numbers
 

CARLISLE SYNTEC INCORPORATED:

Contact the Warranty Service Department at 1-800-233-0551

  • You will need to have your serial number
  • Provide building name.
  • Your name and telephone number.
  • Building contact and telephone number.
  • Location of the leak.


FIRESTONE:

 Contact the Warranty Claims Department at 1-800-830-5612

  • You need to provide the FBPCO number on the front of your warranty.
  • Provide the general location of leak.
  • Your name, fax number, and the company you are with. 
  • A building contact and telephone number.


HONEYWELL AND ALLIED SIGNAL: 

Fax the following information to Carolyn at 919-461-4720. 

On you letterhead put: 

  • When the leak occurred (the date)
  • Where the leak occurred (in the building)
  • The warranty number.
  • A drawing if available with an “X” showing the approximate location of the leak.

If you have questions call Carolyn at 1-800-221-6490 ext 4701.


GAF:

Contact the Warranty Claims Department at 1-800-ROOF-411

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.

They will have a local representative look at the problem and contact a local roofing company to make the repairs.


GARLAND COMPANY:

Contact the Warranty Service Department at 800-321-9336

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak. 


JOHNS MANVILLE CORPORATION AND SCHULLER INTERNATIONAL, INC:

Contact the Warranty Service Department at 800-922-5922.

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.


KOPPERS:

Contact the Warranty Service Department at 1-800-468-9629

  • You will need to provide your warranty number
  • Provide building name.
  • Roof Identification
  • Building contact and telephone number.
  • Provide your name and telephone number.


SIPLAST:

Contact the Warranty Service Department at 800-922-8801 ext. 221.

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.


TAMKO:

Contact the Warranty Service Department at 800-641-4691 at 2310.

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.


TREMCO INCORPORATED: 

Contact the Warranty Service Department at 1-800-422-1195.

  • You should have your warranty number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.


U.S. INTEC:

Contact the Warranty Service Department at 1-800-624-6832

  • You will need to provide your Intec. Spec. #
  • Provide building name.
  • Roof Identification
  • Building contact and telephone number.
  • Provide your name and telephone number. 


VERSICO INCORPORATED:

Contact the Warranty Service Department at 1-800-992-7663.

  • You should have your serial number.
  • Provide your name and telephone number.
  • Building contact and telephone number.
  • General location of the leak.


W.P. HICKMAN SYSTEMS, INC.:

Contact the Warranty Service Department at 1-440-248-7760

  • You will need to have your warranty
  • Provide building name.
  • Roof Identification
  • Building contact and telephone number.
  • Provide your name and telephone number.

 

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