PLEASE REPORT EMERGENCY OR SPECIAL NATURE SERVICE CALLS
BY TELEPHONE TO: 586-739-1148
1. It should be said that tracking a leak is rarely as simple as spotting a large, obvious hole in a roof. In fact, a leak may involve a myriad of non-conclusive factors. Generally, the smaller the leak, the more difficult it is to find. Approximately twenty percent (20%) of our service calls are non-roofing related (i.e. windowsills, HVAC units, plumbing pipes, etc). If your company is able, it would be prudent to troubleshoot the situation prior to reporting the leak to our company.
2. Lutz Roofing will obey the following policies:
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Lutz personnel are trained to be cooperative with building tenants without divulging sensitive information such as personal opinions on the overall roof condition.
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Our goal is to reach equilibrium between finding the leaks in the least amount of time, and achieving a leak-free result.
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On roof systems that cannot be simply repaired, an estimator will contact your company for the purpose of discussing an appropriate game plan.
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Any third party damage to the roof will be reported promptly to your company.
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A written response will be forwarded to your company if Lutz believes the problem is unrelated to the roof.
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